When you have a claim it is important to first protect life and property and try to mitigate any further damage safely and quickly, then contact Donnaway Insurance, Inc. at your earliest opportunity. We have a Claims Manager who will assist you in reporting and tracking your claim until its final resolution. To email our Claims Manager simply click on the name below.

Bethanne Patterson - Claims Manager

If you wish to make a claim, please utilize the proper loss notice from the menu to the left. Simply print, complete and fax this form to the Claims Department at (504) 457-4396.

Below also find a list of phone numbers for our more frequently used companies. You may contact them directly to report a claim. If you do not find your company listed please contact the Claims Department at (504) 457-4551.

In the event of a catastrophe or impending disaster please have your insurance information with you at all times. Utilize the links below to contact your carrier and report a loss directly and contact us as soon as you can.

Automobile Claims:
First and foremost contact the police. NEVER LEAVE THE SCENE OF AN ACCIDENT. Complete an information exchange with all parties involved and any witnesses. This should include contact information, insurance carrier and policy number, vehicle ID and license plate number and the police item number of the crash report. Make note of the accident details when they are fresh in your mind. All this information is vital to the claim investigation.

Occupational Injury:
When an employee is injured on the job it is imperative that the injury be reported as soon as possible regardless of the severity of injury. To download the Louisiana State First Report of Injury and Occupational Disease click here. Feel free to fax the completed form to the Claims Department at (504) 457-4396 or utilize the appropriate insurance company link below for direct claim reporting information.

Property:
This includes fire damage, broken pipes or wind damage. At the first sign of a water damage claim due to broken pipes, leakage etc. call an emergency mitigation company right away. Stop the water by turning the water OFF to limit the damage. If you remove any carpet or padding or damaged contents DO NOT discard it before an adjuster has an opportunity to inspect it. With all property claims do all you can to mitigate further damage by completing temporary repairs.

AIG National Insurance
www.aig.com/gateway/home
1-888-244-6163

American Bankers Ins. Co. of Florida
www.accessflood.com
1-800-423-4403

Audubon Insurance Company (Standard and Surplus)
1-800-274-9830

CNA Insurance Company
www.cna.com
Claim Reporting 1-877-262-2727
Phone 1-800-251-5852

Encompass Insurance Company
www.encompassinsurance.com
Timesaver Claim Reporting 1-800-588-7400

Encompass Catastrophe Claim Office
1-800-340-3016 CAT Center

Farmers Insurance Group
www.Farmersinsurance.com
Help Point Claims Reporting 1-888-425-2467

Farmers Catastrophe Claims Center
1-888-344-4343

Fidelity National Property & Casualty
(formerly Bankers Flood Ins. Co.)
www.choiceflood.com
1-800-725-9472

Fireman's Fund
www.firemansfund.com
1-800-347-3428

Hanover Insurance Company
www.hanover.com
1-800-628-0250

Lexington Insurance Company
1-800-931-9546

Louisiana Citizens
www.lacitizens.com
Phone: 1-225-928-5444
Fax: 1-225-928-3090

Louisiana Department of Insurance
www.ldi.state.la.us
1-225-342-5900

LWCC
www.lwcc.com
Injury Reporting: 1-800-395-0303
Claims Information: 1-800-267-2410
Fraud Hotline: 1-800-933-3728

National Flood Insurance Program
http://www.floodsmart.gov
1-800-638-6620

Progressive Auto Insurance Company
www.progressive.com
1-800-274-4499

Scottsdale Insurance Company
https://portal.web.scottsdaleins.com/pub/public/
1-800-423-7675

St. Paul Travelers
www.travelers.com
Home & Auto Claims: 1-800-252-4633
Business Claims: 1-800-238-6225
Boat Claims: 1-800-772-4482

Summit/Bridgefield
www.summitholdings.com
1-800-762-7811

Travelers Flood
www.travelersflood.com
1-800-505-0193

Various Companies-Catastrophe Claims Numbers http://la.iiaa.org/Hurricane/Ins_Cos_Claim_Numbers.pdf